Last Updated: February 2, 2026
1. INTRODUCTION
Welcome to Smart Steps Accounting Pty Ltd (ABN: 20 107 045 394). These Terms and Conditions govern your use of our website (www.smartsteps.com.au) and the professional accounting services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions.
2. DEFINITIONS
“We,” “us,” “our” refers to Smart Steps Accounting Pty Ltd.
“You,” “your,” “client” refers to the individual or entity accessing our website or engaging our services.
“Services” refers to accounting, taxation, financial advisory, and related professional services provided by Smart Steps Accounting Pty Ltd.
“Website” refers to www.smartsteps.com.au and blog.smartsteps.com.au.
3. PROFESSIONAL SERVICES
3.1 Engagement
Our professional services commence when you accept our engagement letter and terms. Each engagement is subject to specific terms outlined in the engagement letter provided to you.
3.2 Scope of Services
We provide accounting, taxation, business advisory, SMSF, and related professional services as agreed in writing. Our services are limited to those specifically outlined in your engagement letter.
3.3 Professional Standards
All services are provided in accordance with relevant professional standards, legislation, and ethical requirements. Our liability is limited by a scheme approved under Professional Standards Legislation.
3.4 Independence and Professional Judgment
We reserve the right to exercise professional judgment in the provision of our services and may decline to perform services that conflict with professional standards or legal requirements.
4. CLIENT RESPONSIBILITIES
4.1 Information Provision
You agree to provide complete, accurate, and timely information required for us to perform our services. You are responsible for the accuracy and completeness of all records, documents, and information provided to us.
4.2 Cooperation
You agree to respond promptly to requests for information and provide reasonable cooperation to enable us to complete our work efficiently.
4.3 Decision Making
You acknowledge that you are responsible for all business and financial decisions relating to your affairs. Our role is to provide professional advice; final decisions rest with you.
5. FEES AND PAYMENT
5.1 Fee Structure
Our fees are based on the time, skill, and expertise required to complete your work. Fee estimates are provided in engagement letters and may be subject to variation if the scope of work changes.
5.2 Payment Terms
Payment is due within 14 days of invoice date unless otherwise agreed in writing. We reserve the right to charge interest on overdue accounts at the rate of 10% per annum.
5.3 Expenses
You agree to reimburse us for reasonable out-of-pocket expenses incurred in providing services to you, including search fees, registration fees, and travel costs when applicable.
5.4 Right to Withhold Services
We reserve the right to suspend or cease work if accounts remain unpaid beyond payment terms, and to retain possession of your records until outstanding fees are paid.
6. INTELLECTUAL PROPERTY
6.1 Website Content
All content on our website, including text, graphics, logos, images, and software, is the property of Smart Steps Accounting Pty Ltd and is protected by Australian and international copyright laws.
6.2 Limited License
You are granted a limited, non-exclusive license to access and use our website for personal, non-commercial purposes only. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
6.3 Trademarks
“Smart Steps Accounting” and our logo are trademarks of Smart Steps Accounting Pty Ltd. You may not use these marks without our prior written consent.
7. CONFIDENTIALITY
7.1 Our Obligations
We maintain strict confidentiality of all client information in accordance with professional standards and legal requirements. We will not disclose your information to third parties except:
- With your consent
- As required by law
- To regulatory or professional bodies as required
- To third-party service providers bound by confidentiality obligations
7.2 Your Obligations
You agree to maintain the confidentiality of any proprietary information, methodologies, or advice provided by us.
8. LIMITATION OF LIABILITY
8.1 Professional Standards Limitation
Our liability in relation to professional services is limited by a scheme approved under the Professional Standards Legislation.
8.2 Consequential Loss
To the maximum extent permitted by law, we exclude liability for any indirect, consequential, or special loss or damage arising from our services or website use.
8.3 Third Parties
Our services and advice are provided solely for your use and benefit. We accept no responsibility or liability to third parties who may rely on our work without our express written consent.
8.4 Website Use
We do not guarantee that our website will be error-free, uninterrupted, or free from viruses or other harmful components. You use our website at your own risk.
9. WEBSITE USE
9.1 Acceptable Use
- Use our website for any unlawful purpose
- Attempt to gain unauthorized access to our systems
- Transmit viruses, malware, or harmful code
- Collect or harvest information about other users
- Interfere with the proper functioning of our website
9.2 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.
9.3 User-Generated Content
If you submit content to our website (such as comments or inquiries), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content. You represent that you have the right to submit such content.
10. PRIVACY
Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is available on our website and should be read in conjunction with these Terms and Conditions.
11. TERMINATION
11.1 Termination by You
You may terminate our engagement by providing written notice. You remain responsible for fees for work completed and expenses incurred up to the termination date.
11.2 Termination by Us
- You fail to pay fees when due
- You fail to provide required information or cooperation
- We identify a conflict of interest
- We are required to do so by professional or legal obligations
11.3 Effect of Termination
Upon termination, you must immediately pay all outstanding fees and expenses. We will return your original documents upon payment in full.
12. DISPUTE RESOLUTION
12.1 Good Faith Negotiation
If a dispute arises, both parties agree to first attempt to resolve the matter through good faith negotiation.
12.2 Mediation
If negotiation is unsuccessful, disputes may be referred to mediation before commencing legal proceedings.
12.3 Complaints
Suite 6, 20 Brisbane Road, Mooloolaba, QLD 4557
Email: [email protected]
Phone: 07 5444 3355
13. DOCUMENT RETENTION
We retain working papers and client documents in accordance with professional standards and legal requirements. Unless otherwise agreed, we retain documents for a minimum of seven years and may destroy documents after this period without further notice to you.
14. ELECTRONIC COMMUNICATION
14.1 Consent
By providing your email address, you consent to receiving communications from us electronically, including engagement letters, invoices, advice, and newsletters.
14.2 Security
While we take reasonable precautions to protect electronic communications, we cannot guarantee the security of email transmission. You acknowledge the risks of transmitting sensitive information via email.
14.3 Newsletter
You may opt out of receiving our newsletter and marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
15. FORCE MAJEURE
We will not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, or technological failures.
16. AMENDMENTS
We reserve the right to amend these Terms and Conditions at any time. Updated terms will be posted on our website with the revision date. Your continued use of our website or services after changes constitutes acceptance of the amended terms.
17. SEVERABILITY
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
18. ENTIRE AGREEMENT
These Terms and Conditions, together with any engagement letter and our Privacy Policy, constitute the entire agreement between you and Smart Steps Accounting Pty Ltd regarding the subject matter herein.
19. GOVERNING LAW
These Terms and Conditions are governed by the laws of Queensland, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Queensland.
20. CONTACT INFORMATION
Smart Steps Accounting Pty Ltd
ABN: 20 107 045 394
Suite 6, 20 Brisbane Road, Mooloolaba, QLD 4557
PO Box 1106, Mooloolaba, QLD 4557
Phone: 07 5444 3355
Toll-Free: 1800 085 508
Email: [email protected]
Website: www.smartsteps.com.au
Liability limited by a scheme approved under Professional Standards Legislation
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